African Black Soap Cleansing Gel coming this Friday, 08/06/2021 at 12:00AM EST!

Política de reembolso

Returns
Due to health and safety policies, we do not accept returns if the item has been opened already and used. If packaging was damaged or if there are any other defects with the product, we will gladly issue you a refund within 14 days of purchase. We apologize for any inconvenience this may cause you. 


Refunds 
Because of our return policy, we only accept refunds if there are defects within the product or damaged packaging. Only product costs will be refunded; shipping costs will NOT be refunded. We apologize for any inconvenience this may cause you.

Exchanges 
We only replace items if they were RECEIVED defective or damaged/ have not been used. If the item has been used, we WILL NOT exchange the item for you. If you need to exchange it for the same item, send us an email at uptowngirllashesco@gmail.com to receive information on where to ship the defective item to within 14 days of purchase.

Shipping
You will be responsible for paying for your own shipping costs for exchanging your item. Shipping costs are non-refundable. 


Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.