Política de reembolso

Due to the nature of our products (personal care items), we do not accept returns for items unless they are received damaged. Custom/wholesale items are also non-returnable. 

You can always contact us for any return question at shop@uptowngirlbeautyco.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items

As mentioned above, we do not accept returns for items unless they are received damaged. Custom/wholesale items are also non-returnable. 


Unfortunately, we cannot accept returns on sale/clearance items or gift cards.


Exchanges
Due to the nature of our products, we do not accept exchanges.


Refunds on damaged items/items out of stock
Once you have contacted us about your damaged item and proof is submitted that it arrived that way, we will refund you for item cost only. Shipping costs are not refunded due to the item having been shipped and accepted by the consumer. You’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.